How we fit help?

Most orders dey start within minutes of payment wey confirm, but allow up to few hours during peak times — we dey pace delivery on purpose so growth go look natural. Check the live status by logging in and opening Your orders. If nothing move after few hours, report am below with your @username — we go push am through and add bonus for the delay.

Small packages dey usually complete within hours. Big packages dey spread over longer window on purpose — sudden spike of engagement dey look suspicious to both people and Instagram. Your tracking page dey always show the current status of every item for the order.

Small drift after delivery dey normal across the whole Instagram. Every order get refill guarantee: if count wey we deliver drop during the period wey covered, we go top am back up automatically for free — you no need do anything. If the drop no get refill after few days, apply below with your @username.

No — and by design, typo no fit really happen. Before you pay, we dey validate the username against Instagram, show you the live profile (photo, name, follower counts) and the actual posts wey you dey boost, and you go confirm that preview. Order dey deliver exactly to the profile wey you confirm and we no fit call am back or point am somewhere else after, so check the preview well if you dey order for another person account.

Views fit only deliver to videos (Reels included). Photos and photo carousels dey filtered out of the picker automatically — na Instagram constraint, no be fault. For photo posts, use Likes or Comments instead.

Na only public profiles we fit deliver to. Open Instagram → Settings → Account privacy and switch the account to public, then run the lookup again. The profile must stay public until your order finish — to switch to private for middle of delivery go pause am.

Check the spelling well — username na only letters, numbers, dots and underscores, and the @ optional for our field. If the account new, or dem rename am few minutes ago, or e deactivate now, Instagram fit never show am; wait small and try again.

Almost always na small lookup hiccup for Instagram side. Wait few seconds and press Continue again — the retry usually dey work. If e keep failing for hours, tell us which username you dey enter and we go investigate.

No do am — make you no change your username until every order on am complete. Delivery dey tie to the exact handle wey you confirm for checkout: if you rename am for middle of delivery e go break that link, the remaining delivery no fit follow the new name, and order no fit point to another place or come back. We talk am for checkout and for our Delivery Guarantee, so e no dey covered as fault. If you don rename and delivery stop, rename am back to the original handle and delivery go continue from where e stop.

Na your bank dey decline am, no be us — the usual causes na insufficient funds, card wey dem block for online purchase, or 3-D Secure step wey no complete. Try again, try another card, or use your wallet balance if you get. Either way, we no dey see or store your card number.

If two charges show, usually one na pending authorisation wey your bank go release automatically within few days. If the two settle, that one na billing error — report am below and we go credit the duplicate to your wallet balance, ready to spend on any order.

We no dey do refund — wetin we dey guarantee instead na the result wey you pay for. Every order dey complete; drops dey top back up by the free refill guarantee; and when delivery late, we dey add bonus engagement on top as sorry. Duplicate charges dey credited to your wallet balance. The full rules dey for our Delivery Guarantee.

You fit top up your balance from the wallet page and pay for future orders with one click for checkout — the option dey show automatically when your balance cover the total. You no fit transfer balance and top-up wey you don already spend on orders wey deliver no fit get refund.

We create your account for checkout and we email the credentials give you (check spam for "Welcome"). If the email don waka, message us below from the same address wey you use for checkout and we go reset access — for security reason, na only requests from the order email we dey act on.

Log in and open Your orders — every invoice dey link to im live tracking page. We tie tracking to your account on purpose: na only you fit see wetin you order. We dey create account automatically for your first checkout and we go email the credentials give you (check Spam/Promotions for "Welcome to SocialHydras").

For Profile you fit update your name, email and password (you need the current password to set new one).

No. To use SocialHydras confidential by design: na only the account wey login and place the order fit see order history and tracking pages. No way dey to enter person username and see whether — or wetin — dem order, we no dey ever post, comment or leave any visible trace from your profile, and we no dey share customer list with anybody.

Never — and any service wey ask for am, treat am as danger. Everything wey we dey do dey use only your public username and the posts wey you select. Nothing dey to log into and nothing dey to hand over.

Delivery dey gradual and we dey source am make e look natural, and we no dey ever touch your login. Thousands of orders dey pass through the platform; paced, password-free delivery na exactly wetin dey keep profiles for good standing.

The minimum wey we need to run your order: your email, the public username wey you enter, wetin you buy, and payment status (never card numbers — those ones dey with the payment processor). The full picture, including how to get your data deleted, dey for the Privacy Policy.