Privacy Policy

This policy dey explain wetin informate SocialHydras dey collect when you use our website and services, why we dey collect am, and the choices wey you get. The short version: we dey collect the minimum wey we need to deliver your order, we no dey ever ask for your Instagram password, and we no dey sell your data.

1. Informate wey we dey collect

• Order details — your email address, the public Instagram username wey you enter, the posts wey you select, and the packages wey you buy.
• Account data — if we create account for you, we dey keep your email, hashed password, your order history and wallet balance.
• Public Instagram data — to show your growth preview and post picker, we dey pull public profile informate (username, follower counts, public posts) through third-party data providers. We no dey ever enter private accounts or anything behind login.
• Technical data — normal server logs (IP address, browser type, pages wey you visit) wey we dey use for security, rate limiting and debugging.
• Newsletter — your email address, na only if you subscribe.
• Support requests — if you write us through the Help Center, we dey keep your email, the topic, the optional order reference and your message for as long as e take to settle the matter and keep record of am.

Wetin we no dey ever collect: your Instagram password, your Instagram login session, or your payment card details (na our payment processors dey handle payments and e no dey ever touch our servers).

2. How we dey use am

• To deliver the engagement wey you order and show you im progress.
• To send receipts, order updates and — if you create account — service emails.
• To prevent fraud and abuse (rate limiting, order validation).
• To send the newsletter wey you subscribe to; every email get unsubscribe link.

3. Cookies, local storage and your consent

We dey use session cookie to keep your cart and login working, and browser local storage to remember order details wey dey in progress (like the username wey you enter and the services wey you add) so dem go survive page refresh. These ones essential — the store no fit work without dem.

Anything pass that na opt-in. The first time you visit we go ask your choice: Na essentials only go keep the site to only the necessary cookies wey dey up there, while Accept all go also allow analytics and advertising measurement. You fit change your choice any time with the Cookie preferences link for footer, and until you choose Accept all, none of the tools wey dey below go load or connect at all.

If you choose Accept all, we dey use: Meta Pixel and the Meta Conversions API to measure which of our ads dey bring purchase, and Yandex Metrika to understand how people dey use the store. To match one purchase to one ad, Meta dey receive the value and content of the order together with your IP address, your browser user agent and one-way (SHA-256) hash of your email address — na the hash we dey send instead of the address itself, so Meta no dey ever receive your email for form wey person fit read. We no dey ever send your Instagram username or the targets of your order to any of dem.

4. Sharing

We dey share data only with the providers wey we need to run the Service: payment processors (to collect payment), infrastructure providers (hosting, email delivery), and social data providers (to look up public profile informate). If — and na only if — you accept advertising cookies, we go also share purchase and page-view measurements with Meta and Yandex as we don talk up there. We no dey sell or rent personal data to anybody.

5. Retention, security and order confidentiality

We dey keep order and invoice records for as long as accounting and support need am. We dey store passwords hashed, connections dey encrypted, and access to production data restricted. You fit request say make we delete your account and the personal data wey follow am any time.

How you dey use SocialHydras confidential. Na only the account wey login and place the order fit see order history and tracking pages — no public way dey to check whether one Instagram profile don use our service, and we no dey ever release customer list.

6. Your rights

Depending on where you dey live, you fit get the right to access, correct, export or delete the personal data wey we hold about you, and to object to some processing. To use any of these rights, email us — we dey answer every request within 30 days.

7. Contact

Privacy questions and requests: support@socialhydras.com.