Refund & Delivery Guarantee

Our promise simple: you go get wetin you pay for — guaranteed. Instead of refunds, we dey guarantee the result: every order dey complete, drops dey get refill free, delays dey compensated with bonus engagement, and billing errors dey credited to your wallet. See exactly how e dey work.

1. We no dey do refund

Payment for orders final and e no dey return to the payment method. Wetin you dey buy na guaranteed delivery of the engagement for your order — and na that guarantee we dey stand behind, for the following ways.

2. Every order dey complete

Once payment confirm, your order dey enter delivery and e go run until the full amount deliver. If delivery stop, report am for the Help Center with the Instagram @username wey the order be for — we go restart am immediately and, as sorry for the wait, add bonus engagement on top for free.

3. Any drop go get refill — free

If count wey we deliver drop during the refill period wey we show for purchase, we go top am back up automatically for no extra cost. If you notice drop wey no get refill after few days, one click for the Help Center ("Apply for refill") go queue am — no need to send message.

4. Billing error go turn wallet credit

If dem truly charge you twice for the same order, report am and we go reconcile the charges within 48 hours — the duplicate amount na credited to your wallet balance, ready to spend on any future order.

5. Wetin the guarantee no cover

• The username wey you confirm. Before you pay, you go see the live profile — photo, name, follower counts — and the exact posts wey you dey boost, and you go confirm that preview. Order dey deliver exactly to wetin you confirm and we no fit call am back or point am to another place.
• To rename the account for middle of delivery. Delivery dey tie to the exact handle wey you confirm; if you change am, delivery go break and e no dey covered. Make you no change the username until every order on am complete — if you rename am back to the original, delivery go continue.
• Profiles wey dem make private or deactivate for middle of delivery. Delivery go pause until the profile public again; make e stay public until the order finish.
• Organic changes. The refill guarantee dey cover engagement wey we deliver, no be as your organic numbers dey shake.
• Wallet top-ups. You no fit transfer balance and top-up no dey turn back to card payment.

6. Chargebacks

Abeg talk to us before you open dispute with your bank — the guarantee for up dey settle almost every situation faster. Chargeback wey you file on order wey deliver as we describe am fit make dem suspend the account wey follow am.

7. How to report issue

Everything dey start for the Help Center: identify your order with the Instagram @username wey e be for and the email wey you take pay, pick the one-click fix wey match (refill, order wey stop, billing), and you go get confirmation by email when e settle.