How can we help?
Most problems here solve themselves in under a minute — search below, or jump to a topic.
No article matches — the contact form at the bottom of the page is the right move.
Where is my order?
Order tracking is private to your account — nobody can type in a username or reference and see what you bought, and that's deliberate.
An account was created automatically with your first order and the login details were emailed to you (subject "Welcome to SocialHydras"). Don't see it? Check Spam and Promotions — it's usually there. Log in and your orders are all under Your orders.
Can't find the credentials email at all? Use the contact form at the bottom — write from the same email you paid with and we'll restore access.
Orders & delivery
My order hasn't started yet+
Most orders begin within minutes of a confirmed payment, but allow up to a few hours during peak times — delivery is paced on purpose so growth looks natural. Check the live status by logging in and opening Your orders. If nothing has moved after a few hours, report it below with your @username — we'll push it through and add a bonus for the delay.
We get it moving right away — and add bonus engagement on top as an apology for the wait.
How long does delivery take?+
Small packages usually complete within hours. Larger packages are spread over a longer window deliberately — a sudden spike of engagement looks suspicious to both people and Instagram. Your tracking page always shows the current status of every item in the order.
My order shows completed but the count looks lower now+
Some drift after delivery is normal across all of Instagram. Every order includes a refill guarantee: if a delivered count drops during the covered period, we top it back up automatically at no cost — you don't need to do anything. If the drop hasn't been refilled after a few days, apply below with your @username.
We top your count back up and email you when it's done — usually within 24 hours.
Can I change the username on an order?+
No — and by design, a typo can't really happen. Before you pay, we validate the username against Instagram, show you the live profile (photo, name, follower counts) and the actual posts you're boosting, and you confirm that preview. Orders deliver exactly to the profile you confirmed and cannot be recalled or re-pointed afterwards, so double-check the preview if you're ordering for someone else's account.
Why does my Views order skip some posts?+
Views can only be delivered to videos (including Reels). Photos and photo carousels are filtered out of the picker automatically — that's Instagram's constraint, not a fault. For photo posts, use Likes or Comments instead.
Instagram profile issues
It says my profile is private+
We can only deliver to public profiles. Open Instagram → Settings → Account privacy and switch the account to public, then run the lookup again. The profile must stay public until your order finishes — switching to private mid-delivery pauses it.
My username isn't found+
Double-check the spelling — usernames contain only letters, numbers, dots and underscores, and the @ is optional in our field. If the account is brand new, renamed minutes ago, or currently deactivated, Instagram may not surface it yet; wait a little and try again.
The growth preview or post picker fails to load+
This is almost always a temporary lookup hiccup on Instagram's side. Wait a few seconds and press Continue again — the retry usually succeeds. If it keeps failing for hours, tell us which username you're entering and we'll investigate.
I changed my username after ordering+
Don't — keep your username unchanged until every order on it completes. Delivery is tied to the exact handle you confirmed at checkout: renaming mid-delivery breaks that link, the remaining delivery cannot follow the new name, and orders can't be re-pointed or recalled. This is stated at checkout and in our Delivery Guarantee, so it isn't covered as a fault. If you renamed and delivery stopped, rename back to the original handle and delivery resumes where it left off.
Payments & billing
My payment was declined+
Declines come from your bank, not from us — the usual causes are insufficient funds, a card blocked for online purchases, or a 3-D Secure step that wasn't completed. Try again, try another card, or use your wallet balance if you have one. We never see or store your card number either way.
I was charged twice+
If two charges appear, one is usually a pending authorisation that your bank releases automatically within a few days. If both settle, that's a billing error — report it below and the duplicate is credited to your wallet balance, ready to spend on any order.
We reconcile the charges and credit any duplicate to your wallet balance within 48 hours.
Can I get a refund?+
We don't issue refunds — what we guarantee instead is the result you paid for. Every order is completed; drops are topped back up by the free refill guarantee; and when a delivery is late, we add bonus engagement on top as an apology. Duplicate charges are credited to your wallet balance. The full rules are in our Delivery Guarantee.
How does the wallet balance work?+
You can top up your balance from the wallet page and pay for future orders with one click at checkout — the option appears automatically when your balance covers the total. Balances are non-transferable and top-ups already spent on delivered orders can't be refunded.
Account & login
I can't log in / lost my password+
Your account was created at checkout and the credentials were emailed to you (check spam for "Welcome"). If the email is gone, message us below from the same address you used at checkout and we'll reset access — for security we only act on requests from the order's email.
Use the email you paid with — if it matches an account, reset instructions land there.
Where do I see my past orders?+
Log in and open Your orders — every invoice links to its live tracking page. Tracking is deliberately tied to your account: only you can see what you ordered. An account is created automatically at your first checkout and the credentials are emailed to you (check Spam/Promotions for "Welcome to SocialHydras").
How do I change my email or password?+
In Profile you can update your name, email and password (the current password is required to set a new one).
Safety & privacy
Can anyone see that I used SocialHydras?+
No. Using SocialHydras is confidential by design: order history and tracking pages are visible only to the logged-in account that placed the order. There is no way to enter someone's username and see whether — or what — they ordered, we never post, comment or leave any visible trace from your profile, and we don't share customer lists with anyone.
Do you need my Instagram password?+
Never — and you should treat any service that asks for it as dangerous. Everything we do uses only your public username and the posts you select. There is nothing to log into and nothing to hand over.
Is this safe for my account?+
Delivery is gradual and sourced to look natural, and we never touch your login. Thousands of orders run through the platform; paced, password-free delivery is exactly what keeps profiles in good standing.
What data do you keep about me?+
The minimum to run your order: your email, the public username you entered, what you bought, and payment status (never card numbers — those stay with the payment processor). The full picture, including how to get your data deleted, is in the Privacy Policy.
Still stuck?
If nothing above fixed it, tell us what's wrong. Include the Instagram @username the order was for — it's how we find your order instantly.